Patient Reported Experience Measures or PREMs measure a person’s experience of healthcare, and serve as a valuable tool for understanding patient satisfaction. They are also a key tool in supporting service improvement projects. In 2013, a set of core PREMs was developed in Wales to standardise data collection, which was later updated in 2017, resulting in a set of 11 questions.
In order to make sure that the core set of PREMs remains relevant to current service provision and healthcare services, Welsh Government have commissioned CEDAR to conduct a ‘refresh’ of the core PREM. This consists of two phases:
During phase one, key stakeholders from across Wales were identified by Welsh Government, and invited by CEDAR to participate. Focus groups and interviews were conducted remotely with thirty three people, including service users, representatives from advocacy groups and patient experience team members from across Wales.
Detailed discussions were held on existing questions, with proposed changes to the survey introduction, question order and wording. There were also several suggestions for additions to the PREM, such as making the questionnaire more inclusive to various languages, including British Sign Language.
Phase one of the refresh aims to:
View the interim PREMs refresh report here.
Phase two of the refresh is ongoing and we are looking for people to help test the updated PREMs questionnaire. This will make sure the questionnaire is capable of collecting good quality information.
If you would like to get involved, please complete the survey via the link below. You can complete the survey thinking about your last healthcare appointment, no matter how long ago it was.
The answers you give will not be passed on to your care team or used to change NHS services. The responses are completely anonymous unless you choose to provide your email address at the end of the questionnaire. We will not pass your contact details on to anyone else or share any identifiable information.
Please feel free to share the link to the survey with anyone who may be interested.
N.B. This questionnaire is currently only available in English. This is because the wording is not yet finalised: a Welsh translation will be available once the English has been agreed.